This document, along with referenced documents, outlines the terms governing the purchase of goods via www.ciamane.com (hereafter referred to as the Website). We advise you to read these Terms, as well as our Cookie and Privacy Policy, thoroughly before using this website. By accessing or ordering products on this website, you consent to these Terms. If you disagree with these Terms, please refrain from using our services or making purchases on this website.

We, as the website's proprietor, retain the right to alter these terms and the overall commercial offerings on the website at any time. This includes changes to products, prices, promotions, terms and conditions, and services. Therefore, it's important to understand that the applicable conditions are those in effect at the time of your order placement, or, if no purchase is made, when you use the website. We recommend reviewing these Terms carefully before any product purchases.

The personal information or data you provide, or that we collect when you use the website, will be handled as per our Privacy Policy. By using this website, registering as a user, or placing orders, you consent to the processing of this information and data and affirm that all provided information or data is accurate and true.

Website Owner

The services and the domain www.ciamane.com (hereinafter referred to as the WEBSITE) are provided by Parure S.R.L., the website owner, located at Via Lambretta 2, 20054 Redecesio di Segrate (MI), ITALY, with tax number P.I/C.F: 04053060960.

For all communications and notifications to Ciamane, you can either send a letter to the business address or an email to noreply@ciamane.it. If your inquiry is about orders, exchanges, or product returns, please direct your email to info@ciamane.it.

USE OF THIS WEBSITE

By accessing and placing orders on this website, you agree to:

Use this website solely for legitimate inquiries or orders.

Provide CIAMANE.COM with accurate and truthful information regarding your email address, postal address, and other contact details. You acknowledge that CIAMANE.COM may use this information to contact you if necessary. Failure to provide accurate information may result in the inability to process your order or deliver the required information.

Confirm that you are at least 18 years old and possess legal capacity to enter into contracts when you place an order through this website.

PLACING ORDERS

Language

You have the option to conclude the contract in any of the languages available for the Terms of Use on the website, including English, French, German, and Italian.

User Registration

To purchase products, you must register on the Website by creating a user or “customer” account. During registration, CIAMANE.COM will collect personal data (indicated with an asterisk*) necessary for the purchase process and product delivery, following your consent to the Privacy Policy. While you are free to provide this information, supplying mandatory details is crucial for making purchases.

You will also need to select a username (email address) and a password for your account. It is your responsibility to keep this information secure and prevent unauthorized access by third parties. You are liable for any consequences arising from not safeguarding this information.

Placing Orders

The online purchasing process guides you through various sections of the website. You can select products after reviewing their features, availability, and prices, along with delivery costs. These items are temporarily stored in a “shopping cart” or similar feature. You can remove or replace unwanted items in the shopping cart at any point before finalizing the payment or committing to purchase.

Before completing your order, you can:

Review and confirm your order details.

Provide shipping and/or billing addresses.

View the total cost in euros (€), including a breakdown of shipping costs and applicable taxes.

Choose your shipping and payment methods. You also have the opportunity to correct any errors in the displayed data.

You must agree to these conditions before finalizing your order. These terms are always accessible on the website and can be found via the provided link.

The purchase contract is effectively concluded when you click the “Complete purchase” button or confirm the purchase through a similar technical system. A confirmation message or similar notice will be displayed.

CIAMANE.COM maintains a record of all customer transactions (orders, cancellations, returns, billing, etc.) on the website, serving as proof of all transactions between both parties.

Confirmation of Purchase

After completing the purchase process, CIAMANE.COM will send you an email detailing your order, including the purchase date, total price, transportation method, and estimated delivery time of the purchased product.

Price

All prices on the website are in euros (€) and include VAT, unless stated otherwise. The prices listed next to items do not include shipping costs, which are added when the product is placed in the shopping cart and shipping details are provided. Shipping costs vary based on the delivery address (shipping within Spain or Europe, to the Balearic Islands, Canary Islands, Ceuta, or Melilla). Product prices may change at any time, but such changes will not affect orders that have already been confirmed by CIAMANE.COM.

PAYMENT METHODS

The website offers the following payment options:

Debit or Credit Card Payment

You can pay for your orders using a debit or credit card without incurring additional charges. Upon completing your order, the purchase amount will be charged to your card as the payment is immediately processed. For secure transmission, credit card data is encrypted and sent over a secure line to the bank's virtual card terminal. When paying by credit card, you'll need to provide your card number, expiration date, and the validation code (the last three digits on the back of the card). We use the SSL encryption system for secure card payments, and to maintain security, this data isn't stored on our server. Therefore, you will need to enter your payment information for each new order.

PayPal

For this option, you must have a PayPal account at the time of payment. Selecting PayPal as your payment method will redirect you to PayPal's website to complete the transaction. The total amount, including all taxes and fees, will be displayed on PayPal, and you will receive a transaction receipt from them.

PRODUCT AVAILABILITY

If a product is found to be out of stock or there are delivery issues during order processing, the customer will be promptly informed. In such cases, CIAMANE.COM will immediately, but no later than 14 days from the purchase, refund any amounts already paid using the same payment method as the original transaction.

DELIVERY OF ORDERS

Orders can be placed from and delivered to all countries in the European Union. The delivery time, depending on the chosen shipping method, is specified on the website and is generally within 30 days of purchase. Shipping costs vary based on the delivery location.

We strive to deliver your order promptly, but delays may occur, especially during peak postal periods or due to unforeseen circumstances. If we're unable to deliver within the specified timeframe, we'll inform you, allowing you to decide whether to proceed with the purchase for a later delivery or to cancel the order and receive a full refund.

For these Terms and Conditions, delivery is considered complete when you or an authorized third party physically receives the goods, confirmed by a signature at the delivery address.

Delivery Issues: If delivery fails due to the recipient's absence, the courier will leave a notification and try to contact the recipient to reschedule. After two unsuccessful delivery attempts, the package will be held at the relevant post office for 15 calendar days. If it's not collected within this period, and the delivery failure isn't due to CIAMANE.COM or the courier, the contract will be considered terminated, and the order cancelled.

Refund Following Contract Termination

Upon termination of the contract, we will promptly refund all payments received from you, excluding delivery costs. This refund will be processed within 14 days from the date the contract is deemed terminated. Please note that CIAMANE.COM may charge you for the transportation costs incurred due to the contract termination.

INVOICING

You agree to receive invoices in electronic format. However, if you prefer a paper invoice, you can request one at any time. Upon such a request, we will issue and send you a printed invoice.

RETURN POLICY

Legal Right to Withdraw from Purchase

As a consumer, if you enter into a sales contract, you have the legal right to withdraw from this contract within 14 calendar days without providing any reason. The withdrawal period expires 14 calendar days after the day you, or a third party indicated by you (other than the carrier), take possession of the goods. If goods from one order are delivered separately, the withdrawal period will expire 14 calendar days after the day you, or a third party indicated by you, take possession of the last item.

To exercise your right of withdrawal, you must inform CIAMANE.COM of your decision to withdraw from the contract within the withdrawal period. This notification should be made in writing via email to noreply@ciamane.it, including your order number. Please specify whether you wish to exchange or return the goods. Alternatively, you can send a clear statement to the provided postal or email address. CIAMANE.COM will acknowledge receipt of your withdrawal on a durable medium (e.g., by email).

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs, without undue delay and in any case no later than 14 days from the day we are informed about your decision to withdraw from this contract.

The refund will be made using the same payment method you used for the original transaction. We will process the refund once we have received and inspected the returned goods.

You must return the products, along with the invoice, to the address provided by CIAMANE.COM. You will bear the direct cost of returning the goods. The products must be in perfect condition, unopened, unused, with seals intact or in their original packaging. Any gift or promotional items (like free samples, product samples, branded gifts) received with the order must also be returned.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal

You are not entitled to withdraw from the contract if the delivery involves:

Customized products.

Products sealed for hygiene and health protection reasons, where the seal has been removed after delivery.

Your right to withdraw from the purchase contract is only applicable to products returned in the same condition as you received them. We cannot issue a refund for products that have been opened, used, are not in the same condition as when delivered, or have been damaged. Therefore, we advise you to handle the product(s) carefully while in your possession. Please return the item with its original packaging, instructions, and any accompanying documents.

Guarantee and Returns

Under these Terms and Conditions, a 'return' refers to the return of products due to manufacturing or material defects, or the receipt of an incorrect product.

Products are deemed compliant if they match the characteristics and description on the website, are fit for their intended use, and possess quality comparable to other similar or identical products.

Return Process: If you find any manufacturing or material defects in the items upon receipt, or if you receive a product that does not match your order specifications, you should immediately notify CIAMANE.COM by emailing info@ciamane.it, detailing the product and the defects or discrepancies. We will then provide instructions on how to proceed with the return.

After inspecting the returned items, CIAMANE.COM will inform you whether the return is accepted or if a replacement product will be provided.

CIAMANE.COM will issue a refund (including the shipping costs of the original delivery) promptly, but no later than 14 calendar days from the receipt of the returned goods. The refund will be processed using the same payment method you used for the original transaction.

Warranty and Disclaimer of Liability

CIAMANE.COM continuously strives to keep all information and services on the website up-to-date and aims to minimize errors and defects on the website, as long as they are within our direct control.

However, CIAMANE.COM does not guarantee uninterrupted availability and operation of the website. Whenever feasible, CIAMANE.COM will provide advance notice of any interruptions to the website's operation.

Unless explicitly stated otherwise in these Terms, our liability concerning any products purchased through the website is strictly limited to the purchase price of the product in question.

CUSTOMER SERVICE

For any inquiries, questions, suggestions, or complaints related to this website or your orders, you can reach our customer service at any time through the following channels:

Email: info@ciamane.it

Postal Address: PARURE, Via Lambretta, 2, 20054 Segrate (MI), Italia

Upon receiving your communication, customer service will provide you with a reference number and confirmation of your submitted complaint. CIAMANE.COM is committed to addressing your request promptly and will do so within one month at the latest. If you are not satisfied with the resolution of your request, you have the option to pursue legal action or file a complaint with a consumer agency. Any legal proceedings should be initiated in the competent court at Parure's location, where they will be handled.

SECURITY AND CONFIDENTIALITY

CIAMANE.COM is dedicated to ensuring the security and confidentiality of all information exchanged with you. All online payment transactions are conducted through a secure server, utilizing SSL certification to safeguard your data from unauthorized third-party access. Additionally, data from the purchasing process is securely stored in a dedicated database.

Furthermore, CIAMANE.COM is committed to protecting and maintaining the confidentiality of personal data, payment information, and other sensitive data in compliance with personal data protection regulations.

You have the right to access, correct, or delete your personal data at any time. In certain instances, you may also have the right to object to the processing of your data or request its transfer. To exercise these rights, please send a written request either to the CIAMANE.COM postal address: PARURE, Via Lambretta, 2, 20054 Segrate (MI), Italia, or via email to info@ciamane.it.